Frequently Asked Questions
Everything you need to know about your Western wear purchase.
How do I determine my correct cowboy boot size?
Most of our Western boots run true to size, but some brands may vary. We recommend ordering your standard dress shoe size. If you are between sizes, we suggest sizing down by a half size as leather will stretch and mold to your foot over time.
What is your return policy on apparel and footwear?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that boots must be returned in their original box and show no signs of wear on the soles.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Depending on your location, shipping typically takes 3-7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer hat shaping services for online orders?
Currently, we ship our felt and straw hats with their factory profiles to ensure they arrive safely. However, you can bring your online purchase into any Byrd's Western Store physical location for complimentary professional shaping.
Are your leather products authentic?
Yes, we take pride in sourcing only high-quality, authentic leather and exotic skins. Every product sold at Byrd's Western Store is guaranteed to be genuine and sourced from reputable manufacturers.
Can I exchange an item for a different size?
Absolutely. If your gear doesn't fit quite right, you can initiate an exchange through our online portal. We will provide a prepaid shipping label for the return and ship out your new size free of charge.